Voice Support Agent

Never miss a call.
Not even at 3am.

Your AI receptionist answers every call in under 800ms, speaks natural Hindi and English, and sends a WhatsApp follow-up after every conversation.

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< 800ms
Call latency
0
Missed calls
50
Simultaneous calls
🌿
Priya — SpycAI
Incoming call
Live transcript

“Namaste, I want to book an appointment with Dr. Sharma for tomorrow morning…”

Latency: 743ms · Hindi detected

Hear it for yourself

Listen to a real call handled by the Voice Agent at a Mumbai retail store.

Voice Agent — 5 min demo
Real call recording · Hindi + English · WhatsApp follow-up
5:02
Capabilities

More than just answering calls

Natural voice conversations

Understands and speaks naturally in Hindi, English, Hinglish, Tamil, and Telugu. Handles interruptions, pauses, and accents gracefully.

Sub-800ms latency

End-to-end response time under 800ms — fast enough to feel like a real conversation, not a robotic pause-and-respond system.

24/7 availability

Answers every call, every day — including festival holidays, late nights, and peak periods when your team is overwhelmed.

WhatsApp follow-up

After every call, the agent sends a WhatsApp message to the caller with a summary, next steps, and any relevant links or documents.

PII redaction

Sensitive information (Aadhaar numbers, financial details, medical data) is automatically redacted from transcripts before storage.

Call analytics

Track call volumes, resolution rates, average handle time, escalation rates, and top call reasons — all in your dashboard.

Use Cases

Every industry has calls to answer

🏥
Healthcare & Clinics
  • Patient calls to book appointment → agent checks availability and confirms booking
  • Query about doctor timings or specialisation → agent answers from knowledge base
  • Prescription refill request → agent logs request and notifies the relevant doctor
  • Emergency call → agent immediately transfers to on-call staff with context
📈 241 calls handled in a single day, zero dropped
🛒
Retail & E-commerce
  • Order status query → agent fetches order details and reads out status
  • Return or exchange request → agent initiates process and sends WhatsApp confirmation
  • Product availability query → agent checks catalogue and responds
  • Complaint call → agent logs complaint, apologises, and escalates to manager
📈 Zero missed calls during festival season peak
🏦
Financial Services
  • Loan enquiry → agent explains products, collects basic details, and books callback
  • EMI payment reminder → agent makes outbound calls to remind customers
  • Account query → agent answers FAQs and transfers complex queries to relationship manager
  • KYC document follow-up → agent calls customers with pending documents
📈 40% reduction in missed follow-up calls
🍽️
Hospitality & Restaurants
  • Table reservation call → agent checks availability and confirms booking
  • Menu and pricing query → agent answers from knowledge base
  • Catering enquiry → agent collects event details and books callback with manager
  • Feedback call → agent collects structured feedback and logs to dashboard
📈 3x more reservations captured after hours
Setup Guide

Your AI receptionist in 6 steps

Average deployment time: 16 days. No telephony expertise needed.

01

Connect your phone number

Connect an existing Twilio or Exotel number, or get a new one through our platform. We support both inbound (customer calls you) and outbound (agent calls customers) configurations.

💡If you're using Exotel, you can keep your existing IVR for the first menu level and route specific options to the AI agent. This lets you introduce AI gradually.
02

Design your call flow

Define how the agent handles different call types: appointment booking, product queries, complaints, and escalations. Set the greeting message, hold music, and transfer rules.

💡Keep the initial greeting short and natural. "Hi, this is Priya from Sunrise Clinic. How can I help you today?" works better than a long menu of options.
03

Upload your knowledge base

The same knowledge base used by your WhatsApp agent works for voice too. Upload FAQs, product information, pricing, and any documents the agent needs to answer calls accurately.

💡For voice, keep answers concise. A caller doesn't want to hear a 3-paragraph response. Configure the agent to give short answers and offer to send details via WhatsApp.
04

Configure language and voice

Choose your agent's voice (male/female, tone), primary language, and fallback languages. For Indian accent recognition, we use Sarvam AI's STT model which is trained specifically on Indian English and Hindi.

💡Test with callers from different regions. A caller from Tamil Nadu may speak English differently from one in Delhi. Sarvam AI handles this well, but test edge cases.
05

Set up WhatsApp follow-up

Configure what the agent sends via WhatsApp after each call: appointment confirmation, order details, complaint reference number, or a simple "Thanks for calling" with your contact details.

💡The post-call WhatsApp message has very high open rates. Use it to share a booking confirmation link, a product catalogue, or a payment link.
06

Test and go live

Call your own number and test every scenario. Check that escalations work, that the agent handles unexpected questions gracefully, and that WhatsApp follow-ups are sent correctly.

💡Do a "stress test" — call the number 10 times in quick succession to make sure concurrent calls are handled correctly. Our system handles up to 50 simultaneous calls.

Common questions

How does the agent handle strong regional accents?

We use Sarvam AI's speech-to-text model, which is specifically trained on Indian English, Hindi, Tamil, Telugu, and other regional languages. It handles accents significantly better than generic STT models.

What happens if the agent doesn't understand a caller?

The agent politely asks the caller to repeat or rephrase. After two failed attempts, it offers to transfer to a human agent or take a callback request. No caller is left without a resolution path.

Can the agent make outbound calls?

Yes. You can configure outbound call campaigns for appointment reminders, payment follow-ups, feedback collection, or re-engagement. Outbound calls are billed per minute at the same rate as inbound.

Are call recordings stored? Can I access them?

Yes. All calls are recorded and transcribed. Recordings and transcripts are available in your dashboard for 12 months. PII is automatically redacted from transcripts. You can disable recording if required.

How many simultaneous calls can the agent handle?

Up to 50 simultaneous calls on the Growth plan, unlimited on Pro. There's no queue — every caller gets an immediate answer. If you need higher concurrency, contact us.

Can I use my existing IVR alongside the AI agent?

Yes. You can keep your existing IVR for the first menu level and route specific options (e.g., "Press 2 for appointments") to the AI agent. This is a common setup for businesses transitioning gradually.

Answer every call, automatically

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